Call Center Travel Philippines

Tuesday, July 3, 2012

You can free,but not indipendent.

Healthy choices
(You're wondering why I shared this article on this blog? Well,today is the Filipino-American Friendship Day. I care because it is related much to my job. FYI,I am working in an industry which deals with so many things between Americans and other races including us. Please refer to what you will read below. Thanks! -SourceBy:   http://opinion.inquirer.net )

I wonder how many Filipinos remember when we celebrated Independence Day on July 4.  Even today, some history teachers might still mention that date in 1946 when the United States granted us independence, which isn’t correct. A more accurate way of marking that date is to say we regained our independence on that day, nearly half a century after we declared independence and set up the first republican government in Asia, on June 12, 1898.
Having said all that, I actually feel strongly that we should give more attention to July 4, not as a holiday but as the American Declaration of Independence in 1776, and also as Filipino-American Friendship Day.  I can see some of my friends bristling with the word friendship but even if your feelings are not too cordial toward America, it’s important we try to understand Americans and America—as a nation and even as an idea—because it will help us to understand ourselves as Filipinos.  Like it or not, we are to a large extent shaped by our interactions with the United States, first as a colonized people and today, depending on your political views, as a neocolonized nation or at least an “Americanized” people.
In particular, I’m thinking of the radical experiment that was America in terms of transforming the ideas of the Enlightenment and liberalism in Europe—individual rights in particular—into a national ideology enshrined in the constitution.  More than two centuries of this experiment has translated into a rugged individualism that affects all spheres of life, from child-rearing to health care.
It hasn’t been smooth sailing in this more than 200-year-old experiment, the American constitution having been amended several times to better define certain rights.  Then, too, there have been countless challenges brought to court to interpret these individual rights.  The last few months have seen several intensive battles around the interpretation of these rights in relation to health care.
First there was US President Barack Obama’s directive in February requiring faith-based (i.e., religious) employers to include contraceptive services for their employees.  The strongest opposition has come from Catholic institutions, who argue that this directive is a violation of religious freedom.  The outcry is similar to the one here in the Philippines against the proposed Reproductive Health bill.
The second case involved an attempt to overturn the Affordable Care Act passed by Congress in 2010.  The law hopes to provide universal health care coverage for all Americans.  An important part of the law is the provision that by 2014, all Americans must purchase health insurance or pay a fine.  Each state has to establish an “exchange,” meaning identify health insurance companies and their plans.  The 26 states that filed their opposition to the law argued that this was a violation of the constitutional right to choose and Congress had no right to pass a law on this.  The Supreme Court ruled that the fine was actually a tax and therefore constitutional.
Libertarians
It’s interesting how in both these cases, the argument used by oppositors is that individuals have the right to choose.  These arguments are used most often by libertarian groups, who want as little government intervention as possible in people’s personal lives.   Whenever government action is seen as too intrusive, the libertarians protest and talk about the “nanny State” or “Big Brother.”
In recent years the libertarians have often found common cause with conservative Catholics opposed to family planning and abortion services provided by government.  In relation to the Obama administration, we find the strangest bedfellows of Republicans riding on with these libertarians and conservative religious groups.
Socialism?
Health care has become an arena for many of these battles because the US government does face the challenge now of having to solve numerous problems that come from leaving much of health care to the private sector.  Among the developed countries, only the United States does not have universal health coverage through a national government health service.  The argument against such a national health service is that it smacks of “socialism;” yet, such health services exist in the most capitalist countries including Japan, the United Kingdom, Germany, France.
The absence of universal health coverage has resulted in runaway health bills with people literally dying from a lack of access to health services.  Health insurance and health maintenance organizations make it particularly difficult for the most vulnerable people—those with so-called “pre-existing conditions” for example, or the elderly—from purchasing health insurance.  This would be unthinkable under a national health service, where everyone is covered on the principle of solidarity: healthy young adults subsidizing care for the elderly and children, for example.
We Filipinos will have to deal with similar problems, with a health care system patterned after the United States’ in the sense of a very dominant private sector which frowns on government involvement in health care, or in regulating businesses. So many good laws and policies to protect health, for example anti-tobacco legislation, are not enforced or are blocked by powerful businesses.
We have PhilHealth, which could be the foundation for universal health coverage but is still limited because many people—employers, the self-employed—are unwilling to shoulder the premiums, a paltry P200 a month.  Private health insurance and health maintenance organizations are even more expensive, and have many of the restrictions (i.e., pre-existing conditions) that are now banned in the US Affordable Care Act.
Many debates will continue in the US on the extent of government intervention around health care.  For example, New York city is debating a proposed ban on the sale of large sodas and other sugary drinks at restaurants, movie theaters and street carts.  “Large” is defined as anything more than 16 fluid ounces (473 ml or about half a liter).  The ban would include soft drinks as well as various beverages including energy drinks and pre-sweetened tea.  The ban, the first of its kind in the United States, is a response to the serious problem of obesity.  Opposition to the proposed ban has come from the manufacturers of these drinks and a group called New Yorkers for Beverage Choice.
Beware though with the rhetoric of choice.  Just as tobacco companies have funded smokers’ groups opposed to stricter laws on smoking, supposedly because these violate their freedom of choice, the New Yorkers for Beverage Choice is funded by the soft drink industry.  Increasingly, we will see, both in the United States and the Philippines, “choice” being used by the very people who oppose true, healthy choices.

There is great honor in being liberators and the defenders of freedom. To all my fellow military veterans, and all those who wear the uniform that protects this great nation, you are greatly appreciated and the sacrifices you have endured are not in vain.

Friday, June 29, 2012

Proper Dress Code



Call Center Dress Code - Exhibiting Your Professionalism
By [http://ezinearticles.com/?expert=Ella_Greens]Ella Greens

Life at a call center has a great glamor which is often reflected with the dress code that the professionals carry. It is always a good feeling to observe an employee who carries their professional attire in a pleasant manner. Especially, organizations that plan call center outsourcing will definitely try to have a clear view about the professionalism that a particular contact center is adhering. Therefore, it is extremely vital to follow an ethical dress code that builds the rapport of the organization, you are working for.

The appearance of trusted business professional reflects the work culture of any contact center. In this aspect, a more formal dress code is essential for your employees. For men it is always a best way to dress in a formal way. The formal dress code such as khakis, chinos, dockers or fashion jeans or pants of any kind, long-sleeved button-down shirts or neatly pressed polo shirts, etc. are some of the best options. In addition to this, a belt, pair of formal leather shoes with dark color socks become a better combo with formal dress codes. If an employee holds a senior management position, it is advisable for him to add a tie to his formal attire. This brings more glamor to the working style. Smart casual are also followed by many employees in the BPO industry. It is seen that many call centers have implemented the policy of offering smart casual dress codes to save time that is generally spent on managing a formal dress.

As a contact center follows western culture, it is recommended that women prefer to carry out their professional dressing with trousers and pants with shirts without any print upon it. Smart casual include a tailored trousers, jumper, blouse, sweater, cardigan with a smart skirt, dress etc. are some of the best in their category. A good casual dress for ladies is always complimented with shoes, flats, low heel boots, watches, good hairstyle, accessories (watch, bracelet, and earring). Women should avoid exhibiting too much skin and tight clothing for better. In accessories, it is seen that use of plain pendent, simple chain and pearl can add more elegance to a lady who dresses casually.

Normally, a   rel=nofollow [http://www.callcentersoperations.com]Outsource Call Center industry doesn't follow much of the hard-core formal dress codes. It is because employees can work better when they are allowed to dress comfortably. But professionally, a dress code develops a presentable atmosphere for corporate employees and helps to create and positive moral for the contact center. The ethical dress code for call center services can create goodwill for a client who can visit your organization, surprisingly.

Discover an entire new way to save your costs and resources while expanding your business with Call Centers Operations and Ella Greens is in charge of development process there. An eminent name in Call Center Solutions and [http://www.callcentersoperations.com]Call Center Outsourcing services, you can be rest assured of high-quality world class customer care services.

Article Source: [http://EzineArticles.com/?Call-Center-Dress-Code---Exhibiting-Your-Professionalism&id=6347210] Call Center Dress Code - Exhibiting Your Professionalism

Philippines Call Center

Call Center In The Philippines
By [http://ezinearticles.com/?expert=Virginia_Magallanes]Virginia Magallanes
Asia Town I.T. Park Cebu


Made up of more than 7,000 islands, you would be amazed by the different languages Philippine archipelago embodies. Who would think that the Philippines is the home of the best English speaking custom care agents most ideal for business process outsourcing?

Aside from the fact that Philippines offers lower operational and labor costs, we supply various call centers with agents proficient and competent in the English language. In fact, we also offer agents that are bilingual and multilingual that can handle just about anything from sales, investor relations, customer care, crisis management, and marketing. Customer care agents generally speak English and Spanish. Other languages include Japanese, Chinese and Arabic. These makes agents in the Philippines flexible and reliable when it comes to the matters of call centers.

Statistics will show that as of 2004, Philippines has attracted 20 percent of the total world market share in call center services. It is further forecasted that if things go the way it has been presently going, Philippines could capture almost 50 or 60 percent of the overall English speaking market by the year 2008. Philippines is also one of the top BPO destinations worldwide according to a survey conducted in 2005. Indeed, Philippines is the way to go if you are very serious about expanding your outsourcing business.

Call centers are a very lucrative source of income in the Philippines, contributing at least 12% to the Gross National Product. It also seems that call center jobs are the number option for fresh college graduates. It is estimated also that by 2010 call centers in the Philippines will generate USD 13 billion giving jobs to at least one million or more Filipinos.

In the limelight of the call center industry, the Philippine President Gloria Macapagal-Arroyo incorporated in her 2006 State of the Nation Address a plan for interconnecting all call centers across the country. The Philippine Cyberservices Corridor is a vision and plan outlined in her ten point agenda which at the same time comprises the five "super regions". Services include business process outsourcing, medical transcriptionist and other related jobs.

So, where would these be located? Well, according to the outlined plan, the corridor will expand 600 miles starting from the city of Baguio in the north up to the city of Zamboanga in the south. One of the greatest achievements of Philippine Cyberservices Corridor is represented by the establishment of Philippine Silicon Alley located at the heart of Philippine Technology Park. This is a technology park which houses 20 firmware and software outsourcing companies. These companies include: SYSTEMA Computer Solutions Corp., JAVA Research and Development Center, ASTRA and MICOM. Philippine Technology Park provides a network over 60 small and medium software companies which has not stopped expanding since its incorporation.

Dumaguete, Davao and Naga have become the major locations for medical transcriptionists, while the cities of Bacolod City, Iloilo, Cagayan de Oro, Baguio, Angeles, Legaspi, and Tacloban houses several call centers in the country.

Presently, a major center of the corridor is undergoing construction. It is called the Silicon Gulf and will be based in Davao.

If you are interested to invest in business process outsourcing, then come to the Philippines, home of many competent custom care agents and business minded people that are knowledgeable when it comes to the call center industry.

Virginia Magallanes, 25, works as company writer for [http://www.uniqueinteraction.com]Call Center Philippines Unique Interaction

Article Source: [http://EzineArticles.com/?Call-Center-Industry-In-The-Philippines&id=1029328] Call Center Industry In The Philippines

Wednesday, June 27, 2012

Call Centers Work and Culture


Understanding More About Call Centers Work and Culture

The call centre services does not end at headphones or call answering services as most of us assume. Call center outsourcing has much more scopes, services and aspects related to it. Their timely services and result oriented methodology have made industries and businesses to go for them regardless of size and type.

The modern contact center management has understood the need of present market demands. When market trends change on hourly basis, the success of business just cannot depend on customer support services. The call center outsourcing services provider are going 24/7 to give your customers the convenience of being in touch with them all time through phone, email or chat support.

Contact Center services provide services like telemarketing, lead generation, order processing, chat support, e-mail support, web enables services like live chat support, web development, web maintenance, search engine optimization to name some. To complement the varied range of services, they employ skilled professional. The calling agents are pleasant talking young bunch of professionals with a complete know-how of your products and market. Their technology and other resources are up to the mark and provide multi-level support to the processes. The cost of on-shore call centres and offshore call centers have vast difference but this is not the case with quality of services.

The quality of the services provided by outsourced call centre is at par. Their 24�7 live support system acknowledges the complaints, queries, feedback, response and question whatsoever within the moment of arrival. Your customers get a sense of respect and credibility for the company because their grievances and feedback is appreciated and get solved in minutes.

In the end of the day, though call centers are known for their voice services as these are the fastest, effective and easiest aspect of being in touch with the customers because the customers might not have internet access at the moment, but telephone has become must. Also, talking to a live agent adds a personal and unique feeling in the conversation.

So, no matter which contact center services or call center outsourcing way you choose for the growth of your business, you and your company is sure to get benefit from it.